Return & Refund Policy

At Osvaris, we are committed to providing high-quality products and excellent customer service. This policy operates alongside your rights under the Australian Consumer Law (ACL), which cannot be excluded, restricted, or modified.

Your Rights Under Australian Consumer Law

Under the Australian Consumer Law, our products come with guarantees that cannot be excluded. You are entitled to a replacement, repair, or refund if a product has a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your rights under the Australian Consumer Law.

Cancellation Policy

Orders may be modified or cancelled within 24 hours of placement. After this period, orders may already be in processing or transit and cancellation may not be possible.

If a cancellation request is approved, any refund will be processed to the original payment method within 10 business days. Processing times by financial institutions may vary.

Change of Mind Returns

We offer a 60-day return period for change-of-mind purchases.

To be eligible for a change-of-mind return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase must be provided.
• A return request must be submitted within 60 days of delivery.

For approved change-of-mind returns:

• Customers are responsible for return shipping costs.
• Original shipping charges are non-refundable.
• Refunds will be processed after the returned item has been inspected and approved.

We reserve the right to refuse change-of-mind returns that do not meet these conditions.

Faulty, Damaged, or Incorrect Items

If your item arrives damaged, is defective, develops a fault, or is not as described, please contact us as soon as possible with your order details and photographs where applicable.

Where required under Australian Consumer Law, we will provide an appropriate remedy, which may include:

• Repair;
• Replacement; or
• Refund.

For products confirmed to be faulty, defective, damaged on arrival, or incorrectly supplied, Osvaris will cover any reasonable return shipping costs.

Return Process

To request a return, please contact us within the applicable return period and provide:

• Your order number;
• A description of the issue or reason for return; and
• Supporting photographs where relevant.

Please wait for return approval and instructions before sending any item back.

Include your order number and the name used to place the order inside the return package to assist with processing.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Refund processing may take up to 10 business days after approval, although financial institutions may require additional time before the funds appear in your account.

Refunds will be issued in the same currency used for the original transaction where possible. Currency conversion fees or exchange rate differences charged by your payment provider are outside our control.

Product Safety

Please follow all instructions, warnings, and safety information supplied with your product.

If you experience any issues while using a product, discontinue use and contact us for assistance.

Nothing in this section excludes any rights or remedies available under the Australian Consumer Law.

Shipping and Delivery

We work with third-party shipping providers to deliver orders promptly. Delivery timeframes are estimates only and may be affected by circumstances outside our control, including carrier delays, customs processing, severe weather, or other unforeseen events.

If a parcel is delayed, please contact the carrier first for tracking updates. If you require further assistance, please contact our customer support team.

Where required under Australian Consumer Law, we will work with customers to resolve issues relating to lost, damaged, or undelivered goods.